Newcal
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Shipping & Returns
Shipping & Returns
**Heavy items may have a shipping adjustment after your order**
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Note: We will hold onto your shipment if too cold or hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Refunds
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sousleau.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sousleau.ca and send your item to the seller.
Currency
All prices displayed are in Canadian dollars
Willow Oak Leaf Litter
Willow oak, Quercus phellos, comes from the common Oak tree. These trees are commonly found alongside streams and waterways. When the fall season comes around the leaves turn a golden brown color before falling to the floor. The shape and the color of these leaves create a very naturalistic feel within a terrarium.
These are an essential organic ground litter when it comes to bio-active terrariums. Willow Oak can be used as a source of nutrition for isopods as well as additional hiding security. In large quantities on top of your soil, reptiles such as blue tongue skinks will readily try to burrow under them.
Willow Oak can also be used in aquariums. With this natural product, Tannins will be released into your water. We recommend pre-soaking the leaves before introducing them into your aquarium and to add them in slowly to not change the pH levels drastically. These leaves breakdown slower than Indian almond.
Size of individual leaves average approx. 2-3'' in length.
