Dennerle
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Shipping & Returns
Shipping & Returns
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Note: We will hold onto your shipment if too cold or hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Refunds
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sousleau.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sousleau.ca and send your item to the seller.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift discount will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Currency
All prices displayed are in Canadian dollars
Main food
Feed sticks for daily feeding. Containing all the important nutrients, substances needed for growth and vital substances that shrimps need for healthy, balanced growth, vibrant colouring and plentiful reproduction.
Sinking, water-stable feed sticks consisting of 100% natural ingredients for a biologically balanced diet for freshwater dwarf shrimp. Shrimp King Complete contains all the essential nutrients and substances for growth that shrimps need every day. High-quality proteins and essential amino acids from aquatic animals ensure balanced growth. Dietary fibre from various leaves and bark supports healthy digestion.
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Feed sticks for targeted food supplementation with extra minerals. With 7% calcium and 10% montmorillonite. Supports moulting and a strong shell.
Sinking, water-stable feed sticks consisting of 100% natural ingredients for mineral supplementation. As well as many high-quality ingredients like those used in the main food, Shrimp King Mineral contains extra minerals. The proven clay mineral montmorillonite (10%), pure calcium-carbonate (5%) and valuable coralline red algae (10%) provide all shrimps with plenty of calcium and other minerals as well as essential trace elements. In particular the natural calcium from coralline red algae exhibits high bioavailability and can be utilised particularly readily by the shrimps. Unlike crayfish, shrimps must regularly ingest minerals, as they do not have gastroliths (stomach stones) in order to store them.
Shrimp King Mineral supports smooth moulting and the development of a strong new shell.Guarantee: No artificial colourings or preservatives, no fish meal.
Tip:
Shrimp King Mineral is also ideal for feeding crayfish, dwarf crayfish (CPOs), crabs und snails.Art. no. Contents 6073 45 g -
FEEDING RECOMMENDATION
Approx. 5 mm stick per 20 shrimps. Remove food residues after 24 hours.
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DECLARATION
Supplementary food for ornamental shrimps
Ingredients: Kelp, insect proteins, dandelion, stinging nettles, spinach, mulberry leaves, calcium carbonate, chlorella, montmorillonite, Moringa oleifera, rosemary, mannan-oligosaccharides, ß-glucans, flower pollen, turmeric, cinnamon
Analytical constituents: 21.0% crude protein, 6.0% crude fat, 8.0% crude fibre, 26.0% crude ash
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