Dennerle
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Shipping & Returns
Shipping & Returns
**Heavy items may have a shipping adjustment after your order**
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Note: We will hold onto your shipment if too cold or hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Refunds
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sousleau.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sousleau.ca and send your item to the seller.
Currency
All prices displayed are in Canadian dollars
WITH VALUABLE MINERALS, TRACE ELEMENTS AND VITAMINS
- Creates the ideal water values for the successful keeping and breeding of shrimps that require a neutral to slightly acidic pH of 7.0-7.5
- Ideal for Neocaridina species and their varieties such as Sakura, White Pearl, Rilis, Blue Pearl, etc., as well as for all breeds of Tiger shrimp, Caridina mariae
- For balanced growth, health, vitality and high breeding success
- Promotes growth as valuable natural nutrition, especially for young shrimps
For targeted hardening of osmosis water, rain water and purified water. Developed especially for keeping and breeding shrimps from biotopes with a relatively neutral pH, e.g. Neocaridina species and their varieties such as White Pearl, Sakura, Rili, etc., as well as Tiger shrimps, Caridina mariae. With all the essential minerals, trace elements and vitamins shrimps need for healthy, balanced growth, vibrant colours and plentiful reproduction.
With Shrimp Salt, water can be produced with a total hardness and carbonate hardness similar to that which shrimps are accustomed to in their natural habitats. At the same time it promotes the activity of filter bacteria and promotes plant growth.
• Increases total hardness and carbonate hardness
• With essential vitamin B complex
• Biologically balanced calcium-magnesium ratio
• Creates the perfect conditions for problem-free moulting
• Provides the perfect conditions for successful breeding
• Dissolves quickly, easy to use
