Aquario
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Shipping & Returns
Shipping & Returns
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Note: We will hold onto your shipment if too cold or hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Refunds
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sousleau.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sousleau.ca and send your item to the seller.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift discount will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Currency
All prices displayed are in Canadian dollars
Bad algae are more likely to occur if there is too much phosphate in the water plants tank.
Neo Guard removes excess phosphates in the water.
Therefore, it effectively prevents the occurrence of bad algae not only at the beginning of setting but also after that.

Phosphate removal test

Bad algae occurrence test after 30 days of setting

Neo Guard in

Neo Guard not in
Setting date: January 15, 2022

October 11, 2021

October 27, 2021
Recommended usage
Use it a day before the water change.
10 days after setting, yamato shrimp or algae prevention fish are put on.
Up to 10 days after setting, 60 liters (approximately 16 gallons) of tank and Neo Guard 10ml
1cap = 5 ml (300 ml product) or 10 ml (1 liter product)
Setting After 11 days, 60 liters (approximately 16 gallons) tank and Neo Guard 5ml
1cap = 5 ml (300 ml product) or 10 ml (1 liter product)
For more detailed instructions on how to use the water change volume and its cycle, visit www.aquario.co.kr



※ Be sure to comply with the Recommended usage.
※ This product is mainly effective in preventing bad algae due to excessive phosphate.
※ If bad algae have already occurred, the effectiveness of this product will be reduced.
※ Overused in the early stages of setting, the water is cloudy.
※ To prevent bad algae, sufficient filtration, frequent water changes, and non-excessive light and fertilizer supply are required.
※ Shake it before using it.
※ Use it only for aquariums and stay away from children and pets.
