Aquario
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Shipping & Returns
Shipping & Returns
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Note: We will hold onto your shipment if too cold or hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Refunds
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sousleau.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sousleau.ca and send your item to the seller.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift discount will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Currency
All prices displayed are in Canadian dollars
Quick softening and PH drop
Most freshwater ornamental fish and aquatic plants, with the exception of African cichlids, prefer weak acidity and soft water.
Therefore, it is necessary to maintain low GH by removing positive ion(cationic) components such as calcium and magnesium, and in addition, we need to take measures to lower PH.
Neo bag plus chemically adsorbs positive ion(cationic) components such as calcium and magnesium in the tank in a short period of time to make soft water, and it also quickly lowers pH to maintain weak acidity water quality.
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Neo bag plus also adsorbs harmful other positive ion(cationic) components in addition to the above components.
GH drop test
Highest decontamination by two ways
Neo bag most efficiently removes nitrogenous, chemical compounds, and pollutants in two ways, biologically and chemically. Biological methods are stable and chemical methods are characterized by rapid removal, so applying both methods at the same time is most efficient
biological removal of organic carbon balls
For the survival and reproduction of bacteria, organic carbon, nitrogenic compounds, phosphate, and trace elements are all needed. In particular, organic carbon (the basic energy source) is needed the most among them, but in tank there is always less organic carbon and excess nitrogenic compounds and phosphate. This is harmful to fish, coral, and causes bad algae. As soon as organic carbon is supplied, for the survival and reproduction, bacteria use it as an energy source to consume (=remove) and decompose phosphate and nitrogen compounds (ammonia, nitrites, nitrate) and other pollutants.
The Neo Bag contains two different energy balls, white and black, which continue to provide stable organic carbon and trace elements. The organic carbon balls of Neo bag alone can remove nitrogen compounds such as nitrate and pollutants without any other ingredients
How to use
※ Use 1 bag for 60 liters, but add 1 bag if you want a quick effect.
※ Place in an external filter or hang-on filter or in a place where water flows best
※ The slower the water flow around the neobag, the less effective it is.
※ Shake in clean water about 20 times before using.
※ Black water comes out, but it's normal with the ingredients of the black energy ball.
※ The energy ball slowly disappears after a month or two.
Size of Neo Bag: 12×8 cm / 8 bags per 1 product
※ Performance depends on the flow of water in the neobag and the degree of water contamination in the tank.
※ Measure the pH periodically, and if the pH is too low, stop using it and store it in clean water.
※ Use it only for aquariums.
※ Keep away from children and pets.
※ The color of the product may change later.
