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Shipping & Returns
Shipping & Returns
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Note: We will hold onto your shipment if too cold or hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the seller.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift discount will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All prices displayed are in Canadian dollars
DEAD OR ALIVE GUARANTEED WITH A PICTURE OF THE DEAD SHRIMP IN THE BAG STILL CLOSED.
PLEASE USED PUROLATOR EXPRESS TO GET D.O.A GUARANTEED§ Color: light brown to deep brown almost black
§ Common Name: Chocolate Shrimp
§ Scientific name: Neocaridina Heteropoda Var.
§ Origin: Taiwan
§ Maximum Size: 2 – 2.5 cm or 0.8 – 1 inch
§ Temperament: Omnivore/peacefull. A small groupe
§ Breeding: Very Easy
§ Difficulty: Very Easy
1. KH : 1-2
2. GH: 5-12
3. TDS : 100-300
4.Temperature : 18-26C or 64-80F.
5. Ph: 6.8-7.5
They can live in colder or warmer temperatures for short periods of time.
**Shrimp are very sensitive to sudden changes in parameters. They must be well acclimatized**
Diet: Shrimp are constantly looking for food on the ground / plants or any other decoration in your aquarium. Requires very little feeding in a well-established aquarium containing algae, biofilm or micro fauna. In less mature aquariums, high quality dry foods with high plant content can be fed daily. Tank mates: Shrimp are better when kept in specific. Especially if you want to reproduce them and increase your colony. You can still put some snails (murderous snails can eat an adult shrimp).However small fish such as micro rasboras or other small species of fish can coexist but even with several hiding places certain shrimplets will serve as meals.
** Shrimp are very sensitive after moulting. You must provide them several hiding places. Especially if you don't keep them specific**
* colors and size may vary from photo depending on shrimp stress, your aquarium parameters, the food you use*