Aquario Neo Flow Premium
Aquario Neo Flow Premium
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Shipping & Returns
Shipping & Returns
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the seller.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift discount will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All prices displayed are in Canadian dollars
Neo Flow is a set of inlet and outlet with a transparent, high elasticity and compact design.
With its minimalist design, Neo Relievers can freely adjust the flow velocity and direction of the shoe.
Neo reliever has a diameter of 40mm and a thickness of 22mm(M) and 26mm(L).
Perfect flow rate reduction
Even when used without a wing, it lowers the flow velocity, but when equipped with a wing it is completely reduced.
Free flow direction change
You can freely change the direction of the water flow by using only one of the wings or by rotating the product.
Water flow can be customized
The water flow varies depending on the number of wings installed or the degree of insertion.
If only one wing is mounted, the water flow is formed in one direction.
Neo Skimmer offers the best oil film removal capability with minimal design.
Principle of oil film removal
The oil film that has passed through the Neo Skimmer is crushed very finely and loses its flotation.
Eventually, it enters the inlet of various filters and is biologically decomposed.
Why not?? Change it!!
It doesn't take up space.
The largest product, L size, is only 4 cm wide and 4.5 cm high.
It connects to not inlet, but the outlet.
It don't need electricity.
Based on Bernoulli's principle, it uses the correlation between flow velocity and pressure.
It doesn't trap creatures
Since it is located at the outlet, any creature that enters the skimmer is immediately discharged.
It's easy to adjust
The ability to remove the film can be adjusted by moving the part up and down and rotating the left and right sides.
Aeration is possible.
Aeration is possible when setting high level
How to use
Do not set the cutting surface in the opposite direction of the water exit. Insert the vertical part deeply and adjust the oil film removal ability by turning the vertical part left and right.
If the skimmer is exposed outside the water by keeping the water level low, cut the long side of the pipe and connect it with the skimmer.
Neo Flow Nomal Set Components:
Neo Flow, Neo Holder 2 sets, Neo Skimmer, Neo Reliever
* Product specification
M: pipe diameter 13 mm / L: pipe diameter 17 mm
Material: PETG, Acrylic (Neo Holder), Polycarbonate (Neo Holder)
※ Keep out of reach of children and pet
※ Use for Aquarium
※ Unnecessary force can break products
※ Due to the nature of the material, there may be some scratches and may occur newly during use.
※ It is slightly cloudy before contact with water, but it becomes transparent when the water flows.
※ Transparency may decrease over time, depending on water quality.