The right answer,
in the right place.

Check your order confirmation and, after dispatch, the tracking link provided when available. If you have a question, contact us with your order number.

Plant shipments are scheduled for Mondays and Tuesdays, subject to weather and the arrangements announced for your order. Read the shipping policy for details.

Review the options offered for your address. An estimate depends on the cart contents; the applicable total must be confirmed before payment. Contact us before ordering to an address outside the usual service area.

During an active campaign, the gifts page shows which tiers your eligible cart total can access. You can choose one gift in total. A new choice replaces the previous one. Your eligibility may change when the cart changes.

The required eligible amount has not been reached, or the gift is unavailable. Read the message shown for that tier and the campaign conditions.

Enter the code in the appropriate field at checkout. If you cannot find your card, contact us without publishing or unnecessarily sending its complete code.

The available methods are those shown at checkout for your order. Never send payment-card information through our contact form.

Read Guarantees, returns and claims, then send us your order details and a description of the problem. Photos can help us review it.