DEAD or ALIVE WARRANTY

We know that sending plants by transport can scare off some buyers, so we have a warranty policy in place if anything happens to the plants while in transit to your destination.

All our shipments are packaged the same way, regardless of the choice of transport you have chosen. In winter, we have a cardboard box, styrofoam to cut the cold, isofoil paper to wrap the plants and we put 1 or 2 heat pads lasting 40 to 96 hours depending on your region. In the summer we remove the heat pad.

We offer a 100% full life guarantee when you choose the FedEx Standard Overnight delivery method (1 business day transit in all metropolitan areas).

We also offer a limited warranty, i.e. a 50% refund of the value of the plant if you choose a transport choice with a longer transit such as FedEx 2 days and FedEx express Saver.

The choice of FedEx ground or ground 3 to 9 days is excluded from any guarantee.

Warranty:

1. Shipping costs are not covered
2. The delivery must have been made in one attempt, if you are not present and there is a 2nd delivery attempt, the guarantee is void
3. Please take a photo of the plant's condition when it comes out of the package if there is anything
4. Send the photo to sales@sousleau.ca with your order number