WARRANTY ON LIVE STOCK

We know that sending plants or live shrimp/fish by transport can scare off some buyers, so we have a warranty policy in place if anything happens to the live stock while in transit to your destination.

All our shipments come with the standard packaging including a cardboard box and an isoifoil.

On the cart page, you can choose to upgrade your packaging to carton box + isofoil + heat pad OR a styrofoam box which provides additional protection against temperature variation. 

Warranty from November to April (winter)

We offer a 100% full life guarantee to the plant when you choose the FedEx Standard Overnight delivery method WITH UPGRADE PACKAGE.

We also offer a limited warranty, i.e. a 50% refund of the value of the live stock if you choose a transport choice with a longer transit such as FedEx 2 days and FedEx express Saver WITH UPGRADE PACKAGE.

Note:  We will hold onto your shipment if too cold to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.

Warranty from May to October (summer)

We offer a 100% full life guarantee when you choose the FedEx Standard Overnight delivery method.

We also offer a limited warranty, i.e. a 50% refund of the value of the live stock if you choose a transport choice with a longer transit such as FedEx 2 days and FedEx express Saver.

Note:  We will hold onto your shipment if too hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.


The choice of FedEx ground or any Ground is excluded from any guarantee.

Note on warranty:

1. Shipping costs are not covered
2. The delivery must have been made in one attempt, if you are not present and there is a 2nd delivery attempt, the guarantee is void
3. Please take a photo of the live stock condition when it comes out of the package if there is anything, take a picture and send a photo within 1 hour (after this delays, the warranty is void)
4. Send the photo to sales@sousleau.ca with your order number

 

Sousleau aquarium teams