Dennerle
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Shipping & Returns
Shipping & Returns
**Heavy items may have a shipping adjustment after your order**
Shipping live plant
All plants will be ship every monday of each week only to avoid service interruptions on weekend days.
Please refer to the D.O.A plant warranty page to find out about our delivery conditions and plant warranty.
Note: We will hold onto your shipment if too cold or hot to ship live plants and shrimp safely to the next following week until the temperature is safety to ship the live stock.
Shipping dry good
Sousleau (the site) reserves the right to choose the delivery method most suitable for shipping orders within a reasonable time if you choose ground shipping at 25$
Here are the carriers Sousleau aquarium uses:
- Purolator road service
- Canada Post
- UPS ground
- Canpar ground
- Fedex ground
Shipping is always the monday of every week.
The delivery address must not refer to a postal box commonly called a "PO BOX", where appropriate we reserve the right to cancel the order.
Order cancellation fees
If you want to cancel an order and it has not been processed, Sousleau aquarium will charge a 50% fee and only the delivery costs will be 100% refunded.
Refunds
Sousleau aquarium does not accept returns, and refunds are only eligible for shipments with the D.O.A. The refund is made within 3 to 5 working days. Delivery charges are excluded from the D.O.A warranty and are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sousleau.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sousleau.ca and send your item to the seller.
Currency
All prices displayed are in Canadian dollars
THE BIOLOGICAL FILTER ACTIVATION WITH A TWIST!
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Guarantee: A minimum of 100,000,000 live clearwater bacteria per millilitre* |
This means 5,000,000,000 active filter bacteria per ampoule.
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For all freshwater aquaria from 50 - 200 l
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Breaks down fish excrement, food residues and dead plant matter
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Removes toxic substances (e.g. ammonia)
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Reliably reduces nitrite levels
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Promotes sludge degradation
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For clear, healthy water
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Reinforces self-cleaning power
ONE-OFF APPLICATION: TWIST, ADD TO WATER, DONE.
Bacteria play a crucial role in maintaining the biological balance of an aquarium. It is these invisible little helpers that continuously remove fish excrement, dead plant matter and food residues. Each species of bacteria is specialised to deal with specific substances. This means that only the "correct" bacteria can ensure the fast, safe breakdown of typical waste products in aquaria. Dennerle Bacto Elixier Bio is a highly effective, concentrated mixed culture of selected live cleansing bacteria.
Use
• when introducing new fish
• when setting up new aquaria
• when setting up/cleaning the filter
• after treating with medication
• after every water change
• when ammonia or nitrite levels are high
• to increase self-cleaning power
• when the fish population is large
• when there are problems with water quality
• when there is a build-up of sludge
WHEN FIRST SETTING UP AND WHEN PUTTING IN FRESH FILTER MATERIAL
In order to add the biologically "correct" bacteria to the aquarium right at the start.
Timely use can prevent colonisation by harmful germs.
A new aquarium or fresh filter material is virtually sterile. Without active help, it can take several weeks for stable bacterial fauna to develop. Substances like ammonia and nitrite, which are toxic to fish and shrimps, can build up and threaten the aquarium life. Aquarium inhabitants need "living water" and effective filter bacteria as partners to break down the waste products they inevitably produce.
So scatter a little fish food into the aquarium water as bacteria food and then add the bacteria.
WHEN INTRODUCING ADDITIONAL FISH
When you introduce new fish to an aquarium, the bacteria population is adapted to the existing fish population. This means that initially there are insufficient bacteria to break down the additional contaminants in the water caused by the new fish. The use of Bacto Elixier thus protects both the new fish and your existing fish population.
Bacto Elixier Bio is also ideally suited to shrimp aquaria. The popular dwarf shrimps of the genera Caridina and Neocaridina in particular are dependent on clean, healthy water free from harmful substances.
*When filled, Bacto Elixier Bio is guaranteed to contain over 100 million bacteria per ml. This has been confirmed by independent tests.
